Chatbot Market Size to Grow US$ 4.9 Billion By 2032

The global chatbot market size was approximate at US$ 0.84 billion in 2022 and is anticipated to grow US$ 4.9 billion by 2032, registering a compound annual growth rate of 19.29% from 2023 to 2032.

The chatbot market report covering various industry elements and growth trends helpful for predicting the market’s future.

The study provides a strong base for the chatbot market to be segmented into different segments. In fact, the study also covers the maximum market share during the assessment period by 2032.

This study is based on the partners that are highly competitive, key players as well as their market revenue in the forecast years of 2023 g0066ztr to 2032. There is also a strong focus on product revenues, sales, product categories and even the products that are experiencing the most traction. In this manner, the chatbot report also speaks about the effectiveness of this market along with its growth during the forecast period of 2030. Other major attributes of the chatbot market have been studied and analysed across many developments.

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Chatbot Market  Report Scope 

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Research Approach

The comprehensive report on the global chatbot market begins with an overview, followed by the scope and objectives of the study. The report provides detailed explanation of the objectives behind this study and key vendors and distributors operating in the market and regulatory scenario for approval of products. Following this, the report provides detailed explanation of objectives of this study and laid down by accredited agencies in the purview of research in the global chatbot market.

It is followed by market introduction, market dynamics, and an overview of the global market, which includes analysis of market drivers, restraints, and trends pertaining to the global market. Furthermore, Y-o-Y growth analysis with elaborated insights has been provided in order to understand the Y-o-Y growth trend of the global market.

For reading comprehensibility, the report has been compiled in a chapter-wise layout, with each section divided into smaller sections. The report comprises an exhaustive collection of graphs and tables that are appropriately interspersed. Pictorial representation of actual and projected values of key segments is visually appealing to readers. This also allows comparison of the market shares of key segments in the past and at the end of the forecast period.

Key Players

• IBM Corporation
• Google
• Microsoft
• AWS
• Oracle
• Acuvate
• Aivo
• Artificial Solutions
• Botsify Inc
• Creative Virtual Ltd.
• eGain Corporation
• Inbenta Technologies Inc.
• Next IT Corp.
• Nuance Communications, Inc.

Chatbot Market  Segmentations

By End User

• Small Enterprises
• Medium Enterprises
• Large Enterprises

By Application 

• Bots for Service
• Bots For social media
• Bots For Payments/Order Processing
• Bots For Marketing
• Others

By Type 

• Standalone
• Web-based
• Messenger-based/Third Party

By Product 

• Artificial Intelligence
• Marketing
• Human Intelligence

By Vertical 

• Healthcare
• Retail
• Banking, Financial Services and Insurance (BFSI)
• Media and Entertainment
• Travel & Tourism
• E-commerce
• Others

By Geography

• North America
• Europe
• Asia-Pacific
• Latin America
• The Middle East and Africa

TABLE OF CONTENT

Chapter 1. Introduction

1.1. Research Objective

1.2. Scope of the Study

1.3. Definition

Chapter 2. Research Methodology

2.1. Research Approach

2.2. Data Sources

2.3. Assumptions & Limitations

Chapter 3. Executive Summary

3.1. Market Snapshot

Chapter 4. Market Variables and Scope 

4.1. Introduction

4.2. Market Classification and Scope

4.3. Industry Value Chain Analysis

4.3.1. Raw Material Procurement Analysis

4.3.2. Sales and Distribution Channel Analysis

4.3.3. Downstream Buyer Analysis

Chapter 5. COVID 19 Impact on Chatbot Market 

5.1. COVID-19 Landscape: Chatbot Industry Impact

5.2. COVID 19 – Impact Assessment for the Industry

5.3. COVID 19 Impact: Global Major Government Policy

5.4. Market Trends and Opportunities in the COVID-19 Landscape

Chapter 6. Market Dynamics Analysis and Trends

6.1. Market Dynamics

6.1.1. Market Drivers

6.1.2. Market Restraints

6.1.3. Market Opportunities

6.2. Porter’s Five Forces Analysis

6.2.1. Bargaining power of suppliers

6.2.2. Bargaining power of buyers

6.2.3. Threat of substitute

6.2.4. Threat of new entrants

6.2.5. Degree of competition

Chapter 7. Competitive Landscape

7.1.1. Company Market Share/Positioning Analysis

7.1.2. Key Strategies Adopted by Players

7.1.3. Vendor Landscape

7.1.3.1. List of Suppliers

7.1.3.2. List of Buyers

Chapter 8. Global Chatbot Market, By End User

8.1. Chatbot Market, by End User, 2023-2032

8.1.1. Small Enterprises

8.1.1.1. Market Revenue and Forecast (2020-2032)

8.1.2. Medium Enterprises

8.1.2.1. Market Revenue and Forecast (2020-2032)

8.1.3. Large Enterprises

8.1.3.1. Market Revenue and Forecast (2020-2032)

Chapter 9. Global Chatbot Market, By Application

9.1. Chatbot Market, by Application, 2023-2032

9.1.1. Bots for Service

9.1.1.1. Market Revenue and Forecast (2020-2032)

9.1.2. Bots For social media

9.1.2.1. Market Revenue and Forecast (2020-2032)

9.1.3. Bots For Payments/Order Processing

9.1.3.1. Market Revenue and Forecast (2020-2032)

9.1.4. Bots For Marketing

9.1.4.1. Market Revenue and Forecast (2020-2032)

9.1.5. Others

9.1.5.1. Market Revenue and Forecast (2020-2032)

Chapter 10. Global Chatbot Market, By Type 

10.1. Chatbot Market, by Type, 2023-2032

10.1.1. Standalone

10.1.1.1. Market Revenue and Forecast (2020-2032)

10.1.2. Web-based

10.1.2.1. Market Revenue and Forecast (2020-2032)

10.1.3. Messenger-based/Third Party

10.1.3.1. Market Revenue and Forecast (2020-2032)

Chapter 11. Global Chatbot Market, By Product

11.1. Chatbot Market, by Product, 2023-2032

11.1.1. Artificial Intelligence

11.1.1.1. Market Revenue and Forecast (2020-2032)

11.1.2. Marketing

11.1.2.1. Market Revenue and Forecast (2020-2032)

11.1.3. Human Intelligence

11.1.3.1. Market Revenue and Forecast (2020-2032)

Chapter 12. Global Chatbot Market, By Vertical

12.1. Chatbot Market, by Vertical, 2023-2032

12.1.1. Healthcare

12.1.1.1. Market Revenue and Forecast (2020-2032)

12.1.2. Retail

12.1.2.1. Market Revenue and Forecast (2020-2032)

12.1.3. Banking, Financial Services and Insurance (BFSI)

12.1.3.1. Market Revenue and Forecast (2020-2032)

12.1.4. Media and Entertainment

12.1.4.1. Market Revenue and Forecast (2020-2032)

12.1.5. Travel & Tourism

12.1.5.1. Market Revenue and Forecast (2020-2032)

12.1.6. E-commerce

12.1.6.1. Market Revenue and Forecast (2020-2032)

12.1.7. Others

12.1.7.1. Market Revenue and Forecast (2020-2032)

Chapter 13. Global Chatbot Market, Regional Estimates and Trend Forecast

13.1. North America

13.1.1. Market Revenue and Forecast, by End User (2020-2032)

13.1.2. Market Revenue and Forecast, by Application (2020-2032)

13.1.3. Market Revenue and Forecast, by Type (2020-2032)

13.1.4. Market Revenue and Forecast, by Product (2020-2032)

13.1.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.1.6. U.S.

13.1.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.1.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.1.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.1.6.4. Market Revenue and Forecast, by Product (2020-2032)

13.1.6.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.1.7. Rest of North America

13.1.7.1. Market Revenue and Forecast, by End User (2020-2032)

13.1.7.2. Market Revenue and Forecast, by Application (2020-2032)

13.1.7.3. Market Revenue and Forecast, by Type (2020-2032)

13.1.7.4. Market Revenue and Forecast, by Product (2020-2032)

13.1.7.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.2. Europe

13.2.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.4. Market Revenue and Forecast, by Product (2020-2032)

13.2.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.2.6. UK

13.2.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.7. Market Revenue and Forecast, by Product (2020-2032)

13.2.8. Market Revenue and Forecast, by Vertical (2020-2032)

13.2.9. Germany

13.2.9.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.9.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.9.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.10. Market Revenue and Forecast, by Product (2020-2032)

13.2.11. Market Revenue and Forecast, by Vertical (2020-2032)

13.2.12. France

13.2.12.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.12.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.12.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.12.4. Market Revenue and Forecast, by Product (2020-2032)

13.2.13. Market Revenue and Forecast, by Vertical (2020-2032)

13.2.14. Rest of Europe

13.2.14.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.14.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.14.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.14.4. Market Revenue and Forecast, by Product (2020-2032)

13.2.15. Market Revenue and Forecast, by Vertical (2020-2032)

13.3. APAC

13.3.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.3.6. India

13.3.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.6.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.7. Market Revenue and Forecast, by Vertical (2020-2032)

13.3.8. China

13.3.8.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.8.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.8.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.8.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.9. Market Revenue and Forecast, by Vertical (2020-2032)

13.3.10. Japan

13.3.10.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.10.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.10.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.10.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.10.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.3.11. Rest of APAC

13.3.11.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.11.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.11.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.11.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.11.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.4. MEA

13.4.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.4.6. GCC

13.4.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.6.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.7. Market Revenue and Forecast, by Vertical (2020-2032)

13.4.8. North Africa

13.4.8.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.8.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.8.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.8.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.9. Market Revenue and Forecast, by Vertical (2020-2032)

13.4.10. South Africa

13.4.10.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.10.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.10.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.10.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.10.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.4.11. Rest of MEA

13.4.11.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.11.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.11.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.11.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.11.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.5. Latin America

13.5.1. Market Revenue and Forecast, by End User (2020-2032)

13.5.2. Market Revenue and Forecast, by Application (2020-2032)

13.5.3. Market Revenue and Forecast, by Type (2020-2032)

13.5.4. Market Revenue and Forecast, by Product (2020-2032)

13.5.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.5.6. Brazil

13.5.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.5.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.5.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.5.6.4. Market Revenue and Forecast, by Product (2020-2032)

13.5.7. Market Revenue and Forecast, by Vertical (2020-2032)

13.5.8. Rest of LATAM

13.5.8.1. Market Revenue and Forecast, by End User (2020-2032)

13.5.8.2. Market Revenue and Forecast, by Application (2020-2032)

13.5.8.3. Market Revenue and Forecast, by Type (2020-2032)

13.5.8.4. Market Revenue and Forecast, by Product (2020-2032)

13.5.8.5. Market Revenue and Forecast, by Vertical (2020-2032)

Chapter 14. Company Profiles

14.1. IBM Corporation

14.1.1. Company Overview

14.1.2. Product Offerings

14.1.3. Financial Performance

14.1.4. Recent Initiatives

14.2. Google

14.2.1. Company Overview

14.2.2. Product Offerings

14.2.3. Financial Performance

14.2.4. Recent Initiatives

14.3. Microsoft

14.3.1. Company Overview

14.3.2. Product Offerings

14.3.3. Financial Performance

14.3.4. Recent Initiatives

14.4. AWS

14.4.1. Company Overview

14.4.2. Product Offerings

14.4.3. Financial Performance

14.4.4. Recent Initiatives

14.5. Oracle

14.5.1. Company Overview

14.5.2. Product Offerings

14.5.3. Financial Performance

14.5.4. Recent Initiatives

14.6. Acuvate

14.6.1. Company Overview

14.6.2. Product Offerings

14.6.3. Financial Performance

14.6.4. Recent Initiatives

14.7. Aivo

14.7.1. Company Overview

14.7.2. Product Offerings

14.7.3. Financial Performance

14.7.4. Recent Initiatives

14.8. Artificial Solutions

14.8.1. Company Overview

14.8.2. Product Offerings

14.8.3. Financial Performance

14.8.4. Recent Initiatives

14.9. Botsify Inc

14.9.1. Company Overview

14.9.2. Product Offerings

14.9.3. Financial Performance

14.9.4. Recent Initiatives

14.10. Creative Virtual Ltd.

14.10.1. Company Overview

14.10.2. Product Offerings

14.10.3. Financial Performance

14.10.4. Recent Initiatives

Chapter 15. Research Methodology

15.1. Primary Research

15.2. Secondary Research

15.3. Assumptions

Chapter 16. Appendix

16.1. About Us

16.2. Glossary of Terms

Why should you invest in this report?

If you are aiming to enter the global chatbot market, this report is a comprehensive guide that provides crystal clear insights into this niche market. All the major application areas for chatbot are covered in this report and information is given on the important regions of the world where this market is likely to boom during the forecast period of 2023-2030 so that you can plan your strategies to enter this market accordingly.

Besides, through this report, you can have a complete grasp of the level of competition you will be facing in this hugely competitive market and if you are an established player in this market already, this report will help you gauge the strategies that your competitors have adopted to stay as market leaders in this market. For new entrants to this market, the voluminous data provided in this report is invaluable.

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