by Precedence Research a new report on customer relationship management market size, share, growth, industry trends, and forecast 2030, covering various industry elements and growth trends helpful for predicting the market’s future. The global customer relationship management market size was valued at US$ 61.57 billion in 2021. The global customer relationship management market is projected to reach US$ 170 billion by 2030, registering a compound annual growth rate (CAGR) of 13.3% during the forecast period from 2022 to 2030.
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The global customer relationship management market report offers various segments analysis by size, trends, growth factors, opportunities and key country outlook to 2030. The report offers a detailed analysis and information as per customer relationship management, market segments helping our readers to get a comprehensive overview of the global market. Several players are planning to focus on developing cost-effective products or services, aiming to maintain a strong foothold in the market.
Customer Relationship Management Market Report Scope
| Report Coverage | Details |
| Market Size by 2030 | USD 170 Billion |
| Growth Rate from 2022 to 2030 | CAGR of 13.3% |
| North America Market Share in 2021 | 44% |
| Deployment Segment Market Share in 2021 | 51% |
| Base Year | 2021 |
| Forecast Period | 2022 to 2030 |
| Segments Covered | Component, Deployment, Application, End User, Solution, Enterprise Size, Geography |
The company profiling of leading market players is included this report with Porter’s five forces analysis and Value Chain analysis. Further, the strategies exercised by the companies for expansion of business through mergers, acquisitions, and other business development measures are discussed in the report. The financial parameters which are assessed include the sales, profits and the overall revenue generated by the key players of Market.
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Some of the prominent players in the customer relationship management market include:
- Salesforce.com, Inc.
- Oracle Corporation
- ADOBE INC.
- SugarCRM Inc.
- Insightly Inc.
- Microsoft Corporation
- SAP SE
- Zoho Corporation Pvt. Ltd
- Copper CRM, Inc.
- Creatio
Customer Relationship Management Market Segmentation
By Component
- Software
- Services
By Deployment
- On-Premise
- Cloud
- Hybrid
By Application
- Marketing and sales automation
- Customer management
- Lead generation and customer retention
- Others.
By End User
- BFSI
- Manufacturing
- Retail and consumer goods
- Health care
- IT and telecommunications
By Solution
- Customer Service
- Customer Experience Management
- CRM Analytics
- Marketing Automation
- Salesforce Automation
- Social Media Monitoring
- Others
By Enterprise Size
- Large Enterprises
- Small & Medium Enterprise
Regional Segmentation
- Asia-Pacific [China, Southeast Asia, India, Japan, Korea, Western Asia]
- Europe [Germany, UK, France, Italy, Russia, Spain, Netherlands, Turkey, Switzerland]
- North America [United States, Canada, Mexico]
- South America [Brazil, Argentina, Columbia, Chile, Peru]
- Middle East & Africa [GCC, North Africa, South Africa]
Key Questions are
- What are the key factors influencing the customer relationship management market in each region?
- How much value will the global market generate by the end of the forecast period?
- What will be the CAGR of the global market between 2022 and 2030?
- What would be the Y-o-Y growth trend of the global market between 2022 and 2030?
- What is the future scope and current trends in technologies of the global market?
- What is the revenue of the global market based on segments?
- Which key strategies are used by top players of the global market?
- Which are the leading companies in the global market?
- What are the essential strategies by key stakeholders in the market to expand their geographic presence?
- What are the major advancements witnessed in the global market?
Research Objectives and Research Approach
The comprehensive report on the global customer relationship management market begins with an overview, followed by the scope and objectives of the study. The report provides detailed explanation of the objectives behind this study and key vendors and distributors operating in the market and regulatory scenario for approval of products. Following this, the report provides detailed explanation of objectives of this study and laid down by accredited agencies in the purview of research in the global customer relationship management market.
It is followed by market introduction, market dynamics, and an overview of the global market, which includes analysis of market drivers, restraints, and trends pertaining to the global market. Furthermore, Y-o-Y growth analysis with elaborated insights has been provided in order to understand the Y-o-Y growth trend of the global market.
For reading comprehensibility, the report has been compiled in a chapter-wise layout, with each section divided into smaller sections. The report comprises an exhaustive collection of graphs and tables that are appropriately interspersed. Pictorial representation of actual and projected values of key segments is visually appealing to readers. This also allows comparison of the market shares of key segments in the past and at the end of the forecast period.
The report analyzes the global customer relationship management market in terms of type, application, region and others. Key segments under each criteria are studied at length, and the market share for each of these at the end of 2030 has also been provided. Such valuable insights enable market stakeholders in making informed business decisions for investment in the global market.
Why should you invest in this report?
If you are aiming to enter the global customer relationship management market, this report is a comprehensive guide that provides crystal clear insights into this niche market. All the major application areas for customer relationship management are covered in this report and information is given on the important regions of the world where this market is likely to boom during the forecast period of 2022-2030 so that you can plan your strategies to enter this market accordingly.
Besides, through this report, you can have a complete grasp of the level of competition you will be facing in this hugely competitive market and if you are an established player in this market already, this report will help you gauge the strategies that your competitors have adopted to stay as market leaders in this market. For new entrants to this market, the voluminous data provided in this report is invaluable.
Table of Contents
Chapter 1. Introduction
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
Chapter 2. Research Methodology
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
Chapter 3. Executive Summary
3.1. Market Snapshot
Chapter 4. Market Variables and Scope
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Enterprise Size Procurement Analysis
4.3.2. Sales and Distribution Analysis
4.3.3. Downstream Buyer Analysis
Chapter 5. COVID 19 Impact on Customer Relationship Management Market
5.1. COVID-19 Landscape: Customer Relationship Management Industry Impact
5.2. COVID 19 – Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
Chapter 6. Market Dynamics Analysis and Trends
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
Chapter 7. Competitive Landscape
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
Chapter 8. Global Customer Relationship Management Market, By Component
8.1. Customer Relationship Management Market, by Component, 2022-2030
8.1.1. Software
8.1.1.1. Market Revenue and Forecast (2017-2030)
8.1.2. Services
8.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 9. Global Customer Relationship Management Market, By Deployment
9.1. Customer Relationship Management Market, by Deployment, 2022-2030
9.1.1. On-Premise
9.1.1.1. Market Revenue and Forecast (2017-2030)
9.1.2. Cloud
9.1.2.1. Market Revenue and Forecast (2017-2030)
9.1.2. Hybrid
9.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 10. Global Customer Relationship Management Market, By Application
10.1. Customer Relationship Management Market, by Application, 2022-2030
10.1.1. Marketing and sales automation
10.1.1.1. Market Revenue and Forecast (2017-2030)
10.1.2. Customer management
10.1.2.1. Market Revenue and Forecast (2017-2030)
10.1.3. Lead generation and customer retention
10.1.3.1. Market Revenue and Forecast (2017-2030)
10.1.4. Others
10.1.4.1. Market Revenue and Forecast (2017-2030)
Chapter 11. Global Customer Relationship Management Market, By End User
11.1. Customer Relationship Management Market, by End User, 2022-2030
11.1.1. BFSI
11.1.1.1. Market Revenue and Forecast (2017-2030)
11.1.2. Manufacturing
11.1.2.1. Market Revenue and Forecast (2017-2030)
11.1.3. Retail and consumer goods
11.1.3.1. Market Revenue and Forecast (2017-2030)
11.1.4. Health care
11.1.4.1. Market Revenue and Forecast (2017-2030)
11.1.5. IT and telecommunications
11.1.5.1. Market Revenue and Forecast (2017-2030)
Chapter 12. Global Customer Relationship Management Market, By Solution
12.1. Customer Relationship Management Market, by Solution, 2022-2030
12.1.1. Customer Service
12.1.1.1. Market Revenue and Forecast (2017-2030)
12.1.2. Customer Experience Management
12.1.2.1. Market Revenue and Forecast (2017-2030)
12.1.3. CRM Analytics
12.1.3.1. Market Revenue and Forecast (2017-2030)
12.1.4. Marketing Automation
12.1.4.1. Market Revenue and Forecast (2017-2030)
12.1.5. Salesforce Automation
12.1.5.1. Market Revenue and Forecast (2017-2030)
12.1.6. Social Media Monitoring
12.1.6.1. Market Revenue and Forecast (2017-2030)
12.1.7. Others
12.1.7.1. Market Revenue and Forecast (2017-2030)
Chapter 13. Global Customer Relationship Management Market, By Enterprise Size
13.1. Customer Relationship Management Market, by Enterprise Size, 2022-2030
13.1.1. Large Enterprises
13.1.1.1. Market Revenue and Forecast (2017-2030)
13.1.2. Small & Medium Enterprise
13.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 14. Global Customer Relationship Management Market, Regional Estimates and Trend Forecast
14.1. North America
14.1.1. Market Revenue and Forecast, by Component (2017-2030)
14.1.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.1.3. Market Revenue and Forecast, by Application (2017-2030)
14.1.4. Market Revenue and Forecast, by End User (2017-2030)
14.1.5. Market Revenue and Forecast, by Solution (2017-2030)
14.1.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.1.7. U.S.
14.1.7.1. Market Revenue and Forecast, by Component (2017-2030)
14.1.7.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.1.7.3. Market Revenue and Forecast, by Application (2017-2030)
14.1.7.4. Market Revenue and Forecast, by End User (2017-2030)
14.1.8. Market Revenue and Forecast, by Solution (2017-2030)
14.1.8.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.1.9. Rest of North America
14.1.9.1. Market Revenue and Forecast, by Component (2017-2030)
14.1.9.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.1.9.3. Market Revenue and Forecast, by Application (2017-2030)
14.1.9.4. Market Revenue and Forecast, by End User (2017-2030)
14.1.10. Market Revenue and Forecast, by Solution (2017-2030)
14.1.11. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.1.11.1.
14.2. Europe
14.2.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.4. Market Revenue and Forecast, by End User (2017-2030)
14.2.5. Market Revenue and Forecast, by Solution (2017-2030)
14.2.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.2.7.
14.2.8. UK
14.2.8.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.8.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.8.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.9. Market Revenue and Forecast, by End User (2017-2030)
14.2.10. Market Revenue and Forecast, by Solution (2017-2030)
14.2.10.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.2.11. Germany
14.2.11.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.11.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.11.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.12. Market Revenue and Forecast, by End User (2017-2030)
14.2.13. Market Revenue and Forecast, by Solution (2017-2030)
14.2.14. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.2.14.1.
14.2.15. France
14.2.15.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.15.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.15.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.15.4. Market Revenue and Forecast, by End User (2017-2030)
14.2.16. Market Revenue and Forecast, by Solution (2017-2030)
14.2.16.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.2.17. Rest of Europe
14.2.17.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.17.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.17.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.17.4. Market Revenue and Forecast, by End User (2017-2030)
14.2.18. Market Revenue and Forecast, by Solution (2017-2030)
14.2.18.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3. APAC
14.3.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.5. Market Revenue and Forecast, by Solution (2017-2030)
14.3.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3.7. India
14.3.7.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.7.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.7.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.7.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.8. Market Revenue and Forecast, by Solution (2017-2030)
14.3.9. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3.10. China
14.3.10.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.10.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.10.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.10.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.11. Market Revenue and Forecast, by Solution (2017-2030)
14.3.11.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3.12. Japan
14.3.12.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.12.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.12.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.12.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.12.5. Market Revenue and Forecast, by Solution (2017-2030)
14.3.12.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3.13. Rest of APAC
14.3.13.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.13.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.13.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.13.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.13.5. Market Revenue and Forecast, by Solution (2017-2030)
14.3.13.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4. MEA
14.4.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.5. Market Revenue and Forecast, by Solution (2017-2030)
14.4.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4.7. GCC
14.4.7.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.7.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.7.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.7.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.8. Market Revenue and Forecast, by Solution (2017-2030)
14.4.9. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4.10. North Africa
14.4.10.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.10.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.10.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.10.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.11. Market Revenue and Forecast, by Solution (2017-2030)
14.4.12. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4.13. South Africa
14.4.13.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.13.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.13.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.13.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.13.5. Market Revenue and Forecast, by Solution (2017-2030)
14.4.13.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4.14. Rest of MEA
14.4.14.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.14.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.14.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.14.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.14.5. Market Revenue and Forecast, by Solution (2017-2030)
14.4.14.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.5. Latin America
14.5.1. Market Revenue and Forecast, by Component (2017-2030)
14.5.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.5.3. Market Revenue and Forecast, by Application (2017-2030)
14.5.4. Market Revenue and Forecast, by End User (2017-2030)
14.5.5. Market Revenue and Forecast, by Solution (2017-2030)
14.5.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.5.7. Brazil
14.5.7.1. Market Revenue and Forecast, by Component (2017-2030)
14.5.7.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.5.7.3. Market Revenue and Forecast, by Application (2017-2030)
14.5.7.4. Market Revenue and Forecast, by End User (2017-2030)
14.5.8. Market Revenue and Forecast, by Solution (2017-2030)
14.5.8.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.5.9. Rest of LATAM
14.5.9.1. Market Revenue and Forecast, by Component (2017-2030)
14.5.9.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.5.9.3. Market Revenue and Forecast, by Application (2017-2030)
14.5.9.4. Market Revenue and Forecast, by End User (2017-2030)
14.5.9.5. Market Revenue and Forecast, by Solution (2017-2030)
14.5.9.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
Chapter 15. Company Profiles
15.1. Salesforce.com, Inc.
15.1.1. Company Overview
15.1.2. Product Offerings
15.1.3. Financial Performance
15.1.4. Recent Initiatives
15.2. Oracle Corporation
15.2.1. Company Overview
15.2.2. Product
15.2.3. Financial Performance
15.2.4. Recent Initiatives
15.3. ADOBE INC.
15.3.1. Company Overview
15.3.2. Product Offerings
15.3.3. Financial Performance
15.3.4. Recent Initiatives
15.4. SugarCRM Inc
15.4.1. Company Overview
15.4.2. Product Offerings
15.4.3. Financial Performance
15.4.4. Recent Initiatives
15.5. Insightly Inc.
15.5.1. Company Overview
15.5.2. Product Offerings
15.5.3. Financial Performance
15.5.4. Recent Initiatives
15.6. Microsoft Corporation
15.6.1. Company Overview
15.6.2. Product Offerings
15.6.3. Financial Performance
15.6.4. Recent Initiatives
15.7. SAP SE
15.7.1. Company Overview
15.7.2. Product Offerings
15.7.3. Financial Performance
15.7.4. Recent Initiatives
15.8. Zoho Corporation Pvt. Ltd
15.8.1. Company Overview
15.8.2. Product Offerings
15.8.3. Financial Performance
15.8.4. Recent Initiatives
15.9. Copper CRM, Inc.
15.9.1. Company Overview
15.9.2. Product Offerings
15.9.3. Financial Performance
15.9.4. Recent Initiatives
15.10. Creatio
15.10.1. Company Overview
15.10.2. Product Offerings
15.10.3. Financial Performance
15.10.4. Recent Initiatives
Chapter 16. Research Methodology
16.1. Primary Research
16.2. Secondary Research
16.3. Assumptions
Chapter 17. Appendix
17.1. About Us
17.2. Glossary of Terms
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